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Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!

Benchmarking, Best Practice, and Beyond: Let’s Level Up Your Service Desk Game!

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* Only 120 spots are available for this event, so claim yours now! *

Wednesday, 10th September
10:30 AM - 3:00 PM (BST)

Service Desk Success Summit
An interactive webinar

Benchmarking, Best Practice, and Beyond: Let’s Level Up Your Service Desk Game!

Welcome to the "Service Desk Success Summit," where best practices meet benchmarking brilliance! This engaging virtual event is tailored for service desk professionals eager to elevate their teams from the comfort of their own spaces. Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success! 

 

Explore a wealth of best practices designed to help you streamline operations, enhance customer satisfaction, and boost team morale. We’ll delve into the art of benchmarking, providing you with the tools to measure your success against industry standards and turn data into actionable strategies. With a lineup of expert speakers, dynamic discussions, and real-world case studies, you’ll leave equipped with fresh ideas and innovative solutions that you can implement right away. Get ready to engage, learn, and discover the secrets to a successful service desk—because excellence isn’t just a goal; it’s a journey, and we’re excited to make it a fun one! 

Meet the experts below!

With thanks to our event partners:

What's On The Agenda?

Get ready to engage, learn, and discover the secrets to a successful service desk—because excellence isn’t just a goal; it’s a journey

10:30 - 10:35

Welcome from our host, John Noctor

10:35 - 10:55 - Session title to be confirmed

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11:00 - 11:15 - Session title to be confirmed

Sponsor to be confirmed

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11:20 - 11:40 - Session title to be confirmed

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11:45 - 12:00 - Break

A quick break for snacks, before the programme resumes.

12:00 - 12:20 - Session title to be confirmed

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12:25 - 12:40 - Session title to be confirmed

Sponsor to be confirmed

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12:45 - 13:05 - Session title to be confirmed

Speaker to be confirmed

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13:10 - 13:25 - Break

A quick break for snacks, before the programme resumes.

Session to be confirmed

13:25 - 13:40 - Session title to be confirmed

Sponsor to be confirmed

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13:45 - 14:05 - Session title to be confirmed

Speaker to be confirmed

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14:10 - 14:30 - Panel discussion

Have your questions answered, live!

Attending The Service Desk Institute's virtual event was an invaluable experience. The well-organised platform made participation easy, and the speakers provided deep insights into current trends and best practices. The interactive sessions and networking opportunities were particularly beneficial, offering meaningful connections and knowledge sharing with peers worldwide.


I highly recommend these events to anyone in service management. Whether you're experienced or new to the field, the insights and connections you'll gain are well worth it.