Free Live Webinar!

Best Practice & Benchmarking For Service Desk Excellence

Register now for our exclusive virtual event on benchmarking best practices!

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* Only 120 spots are available for this event, so claim yours now! *

Thursday, Sept 12
10:30 AM - 4:00 PM (BST)

Exclusive Strategies
An interactive webinar

Why Benchmarking Matters:

In today’s dynamic digital world, staying ahead of the curve is essential. Benchmarking your IT service operations against industry standards is the key to maintaining a competitive edge. Our event is designed to empower you with the knowledge and tools to transform your service desk operations.

Meet the experts below!

Mark Temple

Assistant Director - Service Management

Sarah-Jayne Bulley

Service Delivery Manager (Technical)

Lakshmi Harikumar

Director - Product Marketing

Smrity Chhetry

Senior Director: Head of Operations

Jon Menhinick

Head of Service Design and Transition

Roman Zhuravlev

Senior ITIL Architect, PeopleCert

Richard Crampton

Senior Solutions Engineer

Atlassian

Barry Conroy

Senior Service Delivery Manager

Jason Hayes

Service Desk Manager

Gunasekaran

Head of Presales

What we'll cover:

Pinpoint specific performance gaps and inefficiencies.

Streamline processes against industry standards.

Discover ways to address gaps and keep customers happy.

Set goals, monitor progress, achieve higher levels of performance.

Improve efficiency and customer satisfaction.

Learn and gather new ideas from the industry's top performers.

What's On The Agenda?

Imagine being able to pinpoint exactly where your service desk shines and where it needs a little boost—all while learning from the industry's top performers.

Attending The Service Desk Institute's virtual event was an invaluable experience. The well-organised platform made participation easy, and the speakers provided deep insights into current trends and best practices. The interactive sessions and networking opportunities were particularly beneficial, offering meaningful connections and knowledge sharing with peers worldwide.


I highly recommend these events to anyone in service management. Whether you're experienced or new to the field, the insights and connections you'll gain are well worth it.