Free Live Webinar!

Mastering AI & Automation for Seamless Support

Automate, Elevate, Innovate : Enhance Your Service Desk with AI!

* Only 120 spots are available for this event, so claim yours now! *

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Thursday, 16th October
10:30 AM - 3:00 PM (CST)

Mastering AI & Automation for Seamless Support
An interactive webinar

Automate, Elevate, Innovate: Enhance Your Service Desk with AI!

Join us for our US-Timezone Friendly "AI & Automation in Action Summit", a vibrant virtual event designed for service desks looking to harness the power of artificial intelligence and automation. In an era where efficiency and customer satisfaction are paramount, this event will delve into practical applications of AI and automation that can transform your service desk operations. 

 

Throughout the day, you'll engage with industry experts and thought leaders who will share real-world success stories, best practices, and innovative strategies for integrating AI tools and automation workflows. From chatbots that enhance customer interaction to automated ticketing systems that streamline processes, discover how to implement these technologies effectively and boost your team's productivity. With interactive discussions and hands-on demonstrations, you'll leave equipped with actionable insights and the confidence to revolutionize your service desk through AI and automation. Don’t miss this opportunity to learn, connect, and lead your service desk into the future! 

Meet the experts below!

Vishwinder Jamwal

VP Project Management & Business Development
Kluvor

Chris Kairinos

Senior Director, Global Client Services & Technology Operations

A+E Global Media

Luigi Ferri

ITSM & IT Security Expert

Dr. Josh Nelson

Director of Technology Experience
PowerDesign Inc

What we'll cover:

Hear from industry gurus on how digital tools are boosting efficiency and customer happiness.

Discover how companies are rocking their service desks with digital solutions.

Discover budget-friendly innovations for premium service desk performance.

What's On The Agenda?*

Get ready to learn, connect, and lead your service desk into the future! 

*All times are in CDT time-zone!

10:30 - 10:35

Welcome from our host, Matt Beran

10:35 - 11:00 - Transforming America's Technological Landscape in 2025

Vishwinder Jamwal, VP Project Management & Business Development, Kluvor

This webinar explores the practical applications and transformative impact of artificial intelligence and automation across American industries in 2025. Based on comprehensive analysis of current market developments, we examine how AI has evolved from experimental technology to essential business infrastructure, reshaping everything from consumer interactions to enterprise operations.
The presentation demonstrates that we are witnessing not merely incremental technological progress, but a fundamental paradigm shift where AI agents actively solve problems rather than simply respond to queries. This transformation is supported by unprecedented infrastructure investments and breakthrough capabilities that are democratizing access to sophisticated automation tools.

11:00 - 11:20 - Session title to be confirmed

ManageEngine Speaker to be confirmed

Session to be confirmed

11:20 - 11:45 -AI Meets EQ: Automating Service Without Losing Human Connection

Dr. Josh Nelson, Head of Technology Experience, PowerDesign Inc.

AI is transforming service desks—but if we’re not careful, speed can come at the cost of connection.

In this session, Dr. Josh Nelson explores how to implement AI and automation in ways that enhance—not replace—the human touch. As service operations scale, the challenge isn’t just doing more with less. It’s doing better with intent.

You’ll learn how to build automation strategies that preserve emotional intelligence (EQ), personalize interactions at scale, and reinforce trust in every experience. Drawing from real-world insights, Josh will show how to identify where automation adds value—and where human connection still matters most.

Key takeaways:

  • How to scale service without losing personalization or empathy
  • Where to apply automation for real impact (and where not to)
  • Balancing operational efficiency with emotional intelligence
  • Building AI-driven workflows that feel intentional, responsive, and human

Walk away with a framework for delivering smart, scalable service—without sacrificing what makes it personal.

11:45 - 12:00 - Break

A quick break for snacks, before the programme resumes.

12:00 - 12:25 - Session title to be confirmed

Chris Kairinos, Senior Director, Global Client Services & Technology Operations, A+E Global Media

Session to be confirmed

12:25 - 12:45 - Session title to be confirmed

PeopleCert Speaker to be confirmed

Session to be confirmed

12:45 - 13:10 - How to Assess AI Readiness for Service Delivery

Luigi Ferri, ITSM & IT Security Expert

This session guides organizations on checking if they are ready for AI. It explains how to assess goals, data, infrastructure, skills, and culture before adoption. The focus is on setting clear expectations and starting small to avoid failure.

13:10 - 13:25 - Break

A quick break for snacks, before the programme resumes.

13:25 - 13:45 - Session title to be confirmed

Sponsor to be confirmed

Session to be confirmed

13:45 - 14:10 - Session title to be confirmed

Speaker to be confirmed

Session to be confirmed

14:10 - 14:30 - Panel discussion

Have your questions answered, live!

Attending The Service Desk Institute's virtual event was an invaluable experience. The well-organised platform made participation easy, and the speakers provided deep insights into current trends and best practices. The interactive sessions and networking opportunities were particularly beneficial, offering meaningful connections and knowledge sharing with peers worldwide.


I highly recommend these events to anyone in service management. Whether you're experienced or new to the field, the insights and connections you'll gain are well worth it.