In-Person Event

Central London

Beyond IT: Making Enterprise Service Management Work for Your Whole Organisation

Thursday 2 July 2026

1:00pm - 4:30pm UK Time

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Beyond IT: Making Enterprise Service Management Work for Your Organisation

Service management doesn't start and stop with IT - it's how the whole business should run. But, getting from A to B take time, executive buy in, knowledge, and skill. As an ITSM pro, you've done the hard work, and you can play a big (and key) role when it comes to making ESM a success.

However, the BIG question on the tip of everyone's tongue is: how do we extend service management, sensibly, to the rest of the business? Come and find out!

Join us in London on the 2nd July.

This insightful, 1/2 day, in-person event will cover:

  • What ESM means in practice (and the most common misconceptions)
  • How to overcome the 3, most common, ESM adoption challenges
  • What a structured, phased approach to ESM looks like
  • How to identify genuine departmental champions
  • How to approach AI adoption sensibly within an ESM context

You'll also see REAL EXAMPLES of EMS in practice and what makes them a success. And of course, there will be plenty of networking opportunities and time to get your questions answered.

Hosted by FSP, Freshworks, and SDI, this event is designed as a community experience -

honest conversation, practical demonstrations, and genuine peer exchange.

Register Now

Venue

Freshworks UK Ltd.

79 Hatton Gardens

London

EC1N 8JS

Closest Tube Station:

Farrington (Circle and Elizabeth lines)

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