Summer in the City Networking Event

Live in Central London

Thursday 2 July 2026

1:00pm - 4:30pm UK Time

Sharing stories, top tips, and more about Enterprise Service Management (ESM) - how to make it work and how the Service Desk can lead!

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Join us in London on the 2nd July for our next in-person networking event - a 1/2 day all about Enterprise Service Management (ESM). Yes, ESM isn't new, but it's starting to get some laser-focused attention from the C-suite. And, the best part, the Service Desk can take the lead in making it work!

Network with your ITSM peers to learn how they're making it happen. Get their top tips as you soak up the sun (hopefully!).

There will also be wine tasting on the rooftop terrace and a prize draw for a £200 F1 lego kit! (just in time for the British Grand Prix).

And, because you'll need something to tell your manager (and your colleagues), we'll have 2 ESM sessions covering:

  • What ESM means in practice (and common misconceptions)
  • How to overcome the most common challenges
  • What a phased approach to ESM looks like
  • How to identify departmental champions
  • How to approach AI adoption sensibly within ESM

Join us. Start that summer feeling. Network with your peers. Learn a little more about ESM.

Register Now

Agenda at a Glance

13:00: Arrival, beverages, networking

14:00: Session: Making ESM Work Across Your Organisation

15:00: Session: From Noise to Intelligence: AI, Automation & the Employee Expericience

15:30: Q&A & Reflections

16:00: Wine Tasting (on the rooftop terrace), networking, prize draw


Hosted by SDI, in partnership with FSP and Freshworks, this event is a community experience -

networking, knowledge sharing, and fun!

Register Now

Venue

Freshworks has kindly offered its offices and rooftop terrace.

Freshworks UK Ltd.

79 Hatton Gardens

London

EC1N 8JS

Closest Tube Station:

Farrington (Circle and Elizabeth lines)

Book Your Spot

Meet Our Event Partners