Summer in the City Networking Event
Thursday 2 July 2026
1:00pm - 4:30pm UK Time
Sharing stories, top tips, and more about Enterprise Service Management (ESM) - how to make it work and how the Service Desk can lead!
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Join us in London on the 2nd July for our next in-person networking event - a 1/2 day all about Enterprise Service Management (ESM). Yes, ESM isn't new, but it's starting to get some laser-focused attention from the C-suite. And, the best part, the Service Desk can take the lead in making it work!
Network with your ITSM peers to learn how they're making it happen. Get their top tips as you soak up the sun (hopefully!).
There will also be wine tasting on the rooftop terrace and a prize draw for a £200 F1 lego kit! (just in time for the British Grand Prix).
And, because you'll need something to tell your manager (and your colleagues), we'll have 2 ESM sessions covering:
Join us. Start that summer feeling. Network with your peers. Learn a little more about ESM.
13:00: Arrival, beverages, networking
14:00: Session: Making ESM Work Across Your Organisation
15:00: Session: From Noise to Intelligence: AI, Automation & the Employee Expericience
15:30: Q&A & Reflections
16:00: Wine Tasting (on the rooftop terrace), networking, prize draw
Hosted by SDI, in partnership with FSP and Freshworks, this event is a community experience -
networking, knowledge sharing, and fun!
Venue
Freshworks has kindly offered its offices and rooftop terrace.
Freshworks UK Ltd.
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