Live Virtual Event
Tuesday, 23rd March 2027 | 10:30 - 14:30 GMT
AI After The Pilot
Half won’t make it. Will yours?
Leaders and practitioners share what really happened when the pilot ended. The wins, the write-offs and the lessons that never make the case study.
The pilot’s over. Now the real work starts.
Gartner predicts that by the end of 2027, half of all AI projects at IT service desks will be abandoned. Not because the tech failed, but because of blown budgets, unmanaged risk, or an ROI that never showed up. We’re now in that year, and for a lot of service desks, the decision is already being made.
So, is your AI project on track to be one of the ones that makes it? Or, one that gets quietly switched off before anyone admits it out loud?
This is the event where we stop pretending every AI rollout is a glossy success story. Leaders and practitioners take the stage to share what actually happened when the pilot ended and the real work began: the wins, the write-offs, and the stuff that never makes it into a case study. We’ll close things out with a live panel where the honest questions (and a few honest sceptics) get their moment.
Miss this one, and you’ll walk into your next AI budget conversation with only the pitch deck version of the story. Everyone else in the room will have the other half.
Why you can’t sit this one out:
- Hear what really happened after the pilot, from the people who lived it
- Find out which side of Gartner’s 50% you’re on track for, and what to do about it before it’s decided for you
- Leave with sharper questions for your own AI business case, the ones that catch problems before they become write-offs
- Compare notes with peers who are facing the same decisions this year
- Put the tough questions to the panel and get straight answers
EVENT STARTS IN:
Speakers Coming Soon
We’re lining up the leaders and practitioners who’ve been through the post-pilot reality and lived to tell the tale. Watch this space - the reveals are on their way.
Got a story from the other side of the pilot?
Whether your AI project took off or got quietly switched off, we want to hear it. Some of the most useful sessions come from the projects that didn’t go to plan. If you’ve got lessons worth sharing, tell us about it.
What's on the agenda?
Full session details will be revealed as speakers are confirmed.
10:30: Welcome and introduction
Morning: Real stories from leaders and practitioners on what happened after the pilot
Afternoon: More stories, followed by The Honest Questions Panel
14:30: Close
Thank you to our event partners
Want your brand in front of service desk leaders?
Only two partner spaces left for this event. Get in touch with us today.
"Found some valuable information I can apply to my role and improving the productivity of my team."
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