Live Virtual Event

Wednesday, 23rd September 2026

AI and Automation Summit

Empowered by Intelligence: The New Era of Service Support

  

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From reactive heroes to

proactive problem solvers

Automation and AI have finally stopped introducing themselves. They’re no longer the mysterious, new IT interns. They’re now part of the team, handling the tedious stuff, keeping the plates spinning, and letting service desk pros do what they do best: solve real problems and keep the world running with patience, wit, and intelligence.  

  

This event is about what happens next...

  • When technology doesn't replace the human touch but protects it
  • When Service Desks move from firefighting tickets to preventing them
  • When the day isn’t ruled by noise, queues, and déjà-vu tickets

Across forward-thinking support teams, AI is already taking on the digital-heavy lifting: clearing the clutter, turning rambling user essays into actions, spotting issues before they become incidents, and making knowledge smarter (and yes, searchable).

  

The future isn't about humans fading into the background - humans will get to do the good work, the clever thinking, the curious exploring. They'll get to have meaningful conversations, collaborate with other, and unearth brilliant ideas. Service desk professionals will shift from reactive heroes to proactive problem solvers.  

  

The future of service isn’t colder or impersonal. It’s brighter, calmer, and far more human.  

Register Now

Your Host

Mike Kyffin

Head of Consultancy Services SDI

Mike has 28 years of IT and Service Management delivery and customer success experience, gained from diverse business sectors. He's a talented trainer, knowledge developer, and coach.

See the Agenda
Meet the Speakers

thanks to our event partners

Attending The Service Desk Institute's virtual event was an invaluable experience. The well-organised platform made participation easy, and the speakers provided deep insights into current trends and best practices. The interactive sessions and networking opportunities were particularly beneficial, offering meaningful connections and knowledge sharing with peers worldwide.

I highly recommend these events to anyone in service management. Whether you're experienced or new to the field, the insights and connections you'll gain are well worth it.