1. Entry is open to every service desk and support professional working in any company, industry and country.

2. Winners of the SDI Awards 2025 are not eligible to enter the same category again in 2026.

3. The SDI Awards are free for professionals, service desks and organisations all to enter. There is a limit of 4 entries per organisation across all categories.

4. Entries must be uploaded to the SDI Awards web portal by midnight on 02 September 2025.

5. Shortlisted entrants for the team and individual awards will be invited to a judging day taking place virtually w/c 13th October 2025. Nominees or representatives from the nominated teams will be required to attend on screen, video on, or in person.

6. The winners will be announced at the SDI Awards ceremony and gala dinner on 19 March 2026 at the Hilton Metropole in Birmingham, UK.

7. Entries are to be submitted in the English language only.

8. Entries will be judged by a panel of industry experts.

9. The judges’ decision is final. No feedback or correspondence about the judges’ decisions at any stage of the process will be entered into by any member of the judging panel or SDI staff; details of the judging panels, discussions and meetings will not be disclosed; all entries will be treated as strictly confidential.

10. Materials submitted for the Awards will become the property of SDI and will not be returned.

11. All shortlisted, finalists and winners may state in advertising or promotional material, on their websites, emails and social profiles that they are shortlisted, finalist or winner of a 2026 award. They will be provided with a logo that includes the category and year in which they won. Please contact [email protected] for a logo and promotional information.

12. The SDI Awards 2026 is not affiliated with any sales or advertising programme. Winners are judged solely upon the merit of their submissions, and performance in the judges’ interviews and visits where applicable.

13. Your entry should keep within the word limit for each section and, where possible, provide supporting evidence that demonstrates levels of service excellence.

14. Finalists may be required to participate in person at a facilitated question and answer panel at SDI’s Awards event or at the SDI Conference in March 2026.

15. Finalists of Service Desk Of The Year and MSP Of The Year awards will be required to submit a ‘fun’ video with a maximum running time of two minutes. These videos may be shown during the awards ceremony or during the SDI Conference. PLEASE NOTE videos longer than two minutes will not be accepted and will be returned for editing.

16. Tickets for the gala dinner are available to purchase. Please contact [email protected] to reserve tickets for your team.