Service Desk Security Summit

Strengthen your first line of defence: the service desk  

"43% of UK businesses experienced a cyber breach or attack in the past 12 months.” UK Government, Cyber Security Breaches Survey 2025 

"Service desk social-engineering is now one of the primary methods attackers use to bypass MFA.” Cisco Duo Security, State of MFA Report.

In 2026, the service desk has evolved beyond traditional IT support, it is now a critical line of defence in safeguarding organisations from ever-growing cyber threats. Every ticket, password reset, and access request represents a potential point of vulnerability, and an opportunity to protect. Attackers continue to exploit human trust through phishing, impersonation, and social engineering, targeting those who hold the keys to systems, data, and access. 

This event gives service desk analysts, leads, and managers the insight, confidence, and practical skills to confront these challenges head-on. Through real-world scenarios and tactical guidance, participants will learn to: 

• Identify and neutralise social engineering and phishing attempts before they escalate. 

• Strengthen verification processes and apply least-privilege principles effectively. 

• Respond decisively to suspicious activity with clarity and confidence. 

• Foster a culture where every interaction contributes to the organisation’s security posture. .