Service Desk Security Summit

First line of support,

first line of defence

Live, Virtual Event! 

Wednesday, 8th July 2026 / 10:30 - 14:40 BST

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Strengthen Your First Line of Defence:

Your Service Desk

"43% of UK businesses experienced a cyber breach or attack in the past 12 months.”

- UK Government, Cyber Security Breaches Survey 2025 

 

The Service Desk is now a critical line of defence in safeguarding organisations from cyber threats. Every ticket, password reset, and access request represents a potential point of vulnerability and an opportunity to protect. Attackers continue to exploit human trust, targeting those who hold the keys to systems, data, and access.   

Gain the insight, confidence, and practical skills to confront these challenges head-on. Real-world scenarios and tactical guidance, will help you to:  

  • Identify and neutralise social engineering and phishing attempts before they escalate 
  • Strengthen verification processes and apply least-privilege principles effectively 
  • Respond decisively to suspicious activity with clarity and confidence 
  • Foster a culture where every interaction contributes to the organisation’s security posture

Service Desks are the link between users and technology. With the right skills and mindset, you can turn that connection into a powerful shield against cyber threats. Join us to learn how.  

See The Agenda
Meet The Speakers

Your Presenters

Tony Brett

University of Oxford

Anne Mitchell

Lothian Pension Fund

James John

Bridewell

Seth Hessie

KYOCERA Document Solutions UK

John Noctor

SDI

Luigi Ferri

ITIL Ambassador

Vicky Bevan

SSC, plc.

Our Event Partner

Attending The Service Desk Institute's virtual event was an invaluable experience. The well-organised platform made participation easy, and the speakers provided deep insights into current trends and best practices. The interactive sessions and networking opportunities were particularly beneficial, offering meaningful connections and knowledge sharing with peers worldwide.

I highly recommend these events to anyone in service management. Whether you're experienced or new to the field, the insights and connections you'll gain are well worth it.