Free Live Webinar!

Unlocking the Digital Magic: Transforming Service Desks into Superstars!

Register now for our exclusive virtual event to transform your service desk!

By registering, you consent to share your data with the sponsors. You retain the right to opt out of these communications at any time.

* Only 120 spots are available for this event, so claim yours now! *

Free Live Webinar!

Unlocking the Digital Magic: Transforming Service Desks into Superstars!

Register now for our exclusive virtual event to transform your service desk!

By registering, you consent to share your data with the sponsors. You retain the right to opt out of these communications at any time.

* Only 120 spots are available for this event, so claim yours now! *

Tuesday, 29th April
10:30 AM - 3:00 PM (BST)

Digital Transformation Magic
An interactive webinar

Get ready to unlock the digital magic and turn your service desk into a superstar!

Join us for a lively and engaging virtual event where we’ll explore the enchanting world of digital transformation in service desks! This isn’t just another webinar—it’s a celebration of innovation, creativity, and the magic that happens when tech meets customer service.

Meet the experts below!

Nola Muir

Divisional Manager: IT Servicing

Discovery Limited

Jo Peacock

Governance and

Transformation Consultant

Matthew Hill

Director of Technology Innovation

Rethink Mental Illness

Nia Hatchett

Head of IT Service Delivery

Age UK

Sally Bogg

Head of IT (Internal)

NHS UK

What we'll cover:

Hear from industry gurus on how digital tools are boosting efficiency and customer happiness.

Discover how companies are rocking their service desks with digital solutions.

Discover budget-friendly innovations for premium service desk performance.

With Thanks to our Event Partners

What's On The Agenda?

Where Innovation Meets Service: Transform Your Desk into a Digital Dynamo!

10:30 - 10:35

Welcome from our host, Mike Kyffin

10:35 - 10:55 - Session title to be confirmed

Matthew Hill, Rethink Mental Illness

Session to be confirmed

11:00 - 11:20 - Session title to be confirmed

Speaker to be confirmed

Session to be confirmed

11:25 - 11:40 - Session title to be confirmed

ITIL Speaker to be confirmed

Session to be confirmed

11:45 - 12:00 - Break

A quick break for snacks, before the programme resumes.

12:00 - 12:20 - Session title to be confirmed

Nola Muir, Discovery Limited

Session to be confirmed

12:25 - 12:45 - Session title to be confirmed

Speaker to be confirmed

Session to be confirmed

12:50 - 13:05 - Session title to be confirmed

Freshworks Speaker to be confirmed

Session to be confirmed

13:10 - 13:25 - Break

A quick break for snacks, before the programme resumes.

13:25 - 13:40 - Session title to be confirmed

Sponsor to be confirmed

Session to be confirmed

13:45 - 14:05 - The word of the day is “Ardow”

Jo Peacock, Governance & Transformation Consultant

Examining what happens when we overlook the reasoning behind digital transformation in pursuit of delivering a solution. The end goal of digital transformation in a support environment should be delivery of value to the customer. But often, as the transformation progresses, focus shifts to the solution. With catastrophic consequences.

14:10 - 14:30 - Panel discussion

Have your questions answered, live!

Attending The Service Desk Institute's virtual event was an invaluable experience. The well-organised platform made participation easy, and the speakers provided deep insights into current trends and best practices. The interactive sessions and networking opportunities were particularly beneficial, offering meaningful connections and knowledge sharing with peers worldwide.


I highly recommend these events to anyone in service management. Whether you're experienced or new to the field, the insights and connections you'll gain are well worth it.