Free Live Webinar!

ITSM Digital Tech Showcase

Struggling to keep up with the demands of today’s customers? Your IT team doesn't have to feel overwhelmed! 

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Thursday, Aug 01
10:00 AM - 3:00 PM (GMT)

7 Live Demos
An interactive webinar

SDI's Global ITSM Tools Day Partner

Discover the Future of Digital Employee Experience

“By 2025, 50% of IT organisations will have established a DEX strategy, team and management tool, up from less than 20% in 2023”

2023 Gartner® Market Guide for DEX Tools

So what's the reason for this huge increase in DEX within organisations? In an ITSM nutshell, DEX tools help IT leaders enhance the digital employee experience, shifting the focus from technology management to more business-value-added work.

ARE YOU FACING ANY OF THESE CHALLENGES....?

Providing support in today’s rapidly evolving environment puts immense pressure on IT teams. Many organisations struggle to keep pace, expanding their support models and relying on employee-reported incidents. Unfortunately, the limited visibility offered by typical monitoring tools is insufficient. This visibility gap leads to resource mismanagement, poor service delivery, and overwhelmed IT teams dealing with a growing number of tickets. The current approach is unsustainable.

WE HAVE THE SOLUTION....

🎯 Discover Cutting-Edge DEX Tools!
Join ITSM experts as they showcase the latest tricks to revolutionise your digital workplace. Learn how to gain unmatched visibility across all environments, enabling you to see, diagnose, and resolve issues effortlessly.

🚀 Boost Productivity & Cut Costs!
This is your chance to gather innovative ideas and elevate your service and support with breakthrough DEX advancements.

💡 Reimagine IT Service!
Envision a day filled with pioneering advancements and a glimpse into the future of service desk operations. Ignite your creativity and witness the birth of the next big innovation in IT.

Meet our digital employee experience experts.

Matt Rose

Senior Product Marketing Manager, Nexthink

Daniel Carter

Business Development Manager, TOPdesk

Jake Silverthorne

Account Executive, HaloITSM

Richard Quan

Lead Sales Account Executive, SysAid

Jenna Policow

Senior Enterprise Account Executive, Freshworks

Zephaniah B

Product Specialist, ManageEngine

Helen May

Senior Solutions Engineer - Europe, SymphonyAI

Dennis Wahome

Senior Solutions Engineer, Freshworks

Dmitry Isaychenko

Portfolio Director/Partner Programmes, PeopleCert

Ikram Aslam

Sales Director - Europe, SymphonyAI

What's On The Agenda?

Stay tuned as we add more speakers and refine our sessions, guaranteeing you access to the most impactful and transformative experiences of the day!

Attending the ITSM Tools Day was an enlightening experience that surpassed my expectations. From gaining insights into the latest trends in IT service management to hands-on workshops that deepened my understanding of various tools, every moment was valuable. The expert speakers not only shared their knowledge but also offered practical advice on optimising tool usage in real-world scenarios. This event truly equips professionals with the tools and knowledge needed to excel in the ever-evolving IT landscape. I highly recommend it to anyone looking to stay ahead in the field.