8 ITSM Suppliers, One Thrilling Day!

Get ready to raise an eyebrow or two at this exclusive showcase! We're gathering a group of the most talked-about ITSM tool suppliers to showcase their latest innovations in AI and Automation.

Discover how these innovative solutions can streamline service delivery, enhance operational efficiency, and improve customer experience. From automated workflows to intelligent service insights, this event will highlight tools that are transforming ITSM and enabling smarter, faster decision-making for modern IT teams. Don't miss out on this opportunity to see the future of ITSM in action!

11:05 - 11:30

What's New from Freshservice? Optimise Your IT Service Desk: Boost Efficiency and Drive Business Growth with Freddy AI & Virtual Agents

Freshservice is transforming IT service management by leveraging Freddy AI to solve complex business problems while driving efficiency and productivity within your organisation. With seamless automation and integrations across IT and employee service ecosystems, Freshservice empowers IT teams to deflect more requests, accelerate issue resolution, and improve service delivery.
Join this session to see how Freshservice and its Freddy AI can help your IT team:
- Boost productivity by automating routine tasks, enabling agents to focus on higher-value work
- Enhance employee satisfaction by providing quicker, more accurate service through AI-powered virtual agents
- Drive business growth by continuously improving service delivery and operational efficiency
We will show you how to implement Freshservice to optimise your IT service desk, reduce complexity, and deliver better outcomes, faster.

Attending the ITSM Tools Day was an enlightening experience that surpassed my expectations. From gaining insights into the latest trends in IT service management to hands-on workshops that deepened my understanding of various tools, every moment was valuable. The expert speakers not only shared their knowledge but also offered practical advice on optimising tool usage in real-world scenarios. This event truly equips professionals with the tools and knowledge needed to excel in the ever-evolving IT landscape. I highly recommend it to anyone looking to stay ahead in the field.

Automation & AI ITSM Tech Showcase

Experience Cutting-Edge Automation & AI Tools in Action

8 ITSM Suppliers, One Thrilling Day!

Head of Consultancy, SDI

What's On The Agenda?

10:30 - 10:35

Welcome from our host, Mike Kyffin

10:35 - 11:00

Sponsor to be confirmed

11:05 - 11:30

What's New from Freshservice? Optimise Your IT Service Desk: Boost Efficiency and Drive Business Growth with Freddy AI & Virtual Agents

11:35 - 12:00

Sponsor to be confirmed

12:00 - 12:15 - Break

A quick break for snacks, before the programme resumes.

12:15 - 12:40

Sponsor to be confirmed

12:45 - 13:10

Sponsor to be confirmed

13:15 - 13:40

Sponsor to be confirmed

13:45 - 14:00 - Break

A quick break for snacks, before the programme resumes.

14:00 - 14:25

Sponsor to be confirmed

14:30 - 14:55

Sponsor to be confirmed

15:00 - 15:30 - Panel discussion

Have your questions answered, live!

Let’s explore the possibilities together.