Attending the ITSM Tools Day was an enlightening experience that surpassed my expectations. From gaining insights into the latest trends in IT service management to hands-on workshops that deepened my understanding of various tools, every moment was valuable. The expert speakers not only shared their knowledge but also offered practical advice on optimising tool usage in real-world scenarios. This event truly equips professionals with the tools and knowledge needed to excel in the ever-evolving IT landscape. I highly recommend it to anyone looking to stay ahead in the field.