11:05 - 11:30 Uncomplicated ITSM with Freshservice: Take a fresh look at how AI meets ITSM

Simran Kaur, Arjuna Le Gros & Samuel Cook, Freshworks

Join us as we pull back the curtain on how Freshservice transforms complex, siloed IT environments into a unified solution—enhancing both IT and employee experiences across your organisation.

In this 25-minute, demo-led session, you’ll see why over 50,000 organisations are choosing Freshservice to modernise their IT service management.

Are you racing ahead with AI, or stuck behind with legacy systems?

IT never sleeps—and with Freshservice, it doesn’t have to. Our product experts will showcase how Freshservice helps you stay ahead by preventing the “check engine light” moments before they happen:

• Cut through complexity with a unified, AI-powered ITSM platform that significantly reduces resolution times—no matter your organisation’s size.
• Reimagine support with conversational AI agents that offer zero-touch, human-like interactions—no code or heavy training required.
• Stay one step ahead with proactive insights that detect patterns and prevent issues before they disrupt operations.

Discover how Freshservice, powered by smart automation and AI, delivers agile, intelligent service operations—without compromising on control or reliability.

Cut through complexity with a unified, AI-powered ITSM platform that significantly reduces resolution times—no matter your organisation’s size.
Reimagine support with conversational AI agents that offer zero-touch, human-like interactions—no code or heavy training required.
Stay one step ahead with proactive insights that detect patterns and prevent issues before they disrupt operations.
Discover how Freshservice, powered by smart automation and AI, delivers agile, intelligent service operations—without compromising on control or reliability.

11:35 - 12:00 AI-driven unified service management platform for the digital enterprise

Speaker to be confirmed

Build and deliver smart service experiences across IT and beyond with ManageEngine's ServiceDesk Plus

12:00 - 12:15 - Break

A quick break for snacks, before the programme resumes.

12:15 - 12:40 Better Tools, Better Service, Better Experience with Sunrise

David Bullivant, Senior Solutions Consultant, Sunrise Software

A great user experience is essential to service success. In this session, see how Sunrise helps service teams work smarter, reduce costs, and save time while delivering faster, more consistent support. We’ll showcase our AI-powered Teams chatbot, self-service portal, reporting, integration and automation – all designed to enhance user experience and service quality.
Key takeaways:
- Empower users and deflect tickets with our AI Teams chatbot
- Streamline workflows with smart automation and integration
- Improve service visibility and user satisfaction with self-service and reporting

12:45 - 13:10 Discover the Power of Modern Service Management

Tuan Vu, Presales Engineer Lead, Xurrent

With Xurrent, you gain a comprehensive, user-friendly solution that simplifies Service Management while providing advanced capabilities to boost efficiency across your entire organization – beyond just IT.

Join our demo to see how Xurrent revolutionizes Service Management, making it smarter, AI-first, more intuitive, and highly impactful.

• See how AI improves efficiency and productivity at the service desk
• Understand the benefits of using modern Service Management across the enterprise
• Learn how ITSM and status pages complement each other during incident response

13:15 - 13:40

IT Care Center Speaker to be confirmed

Power your organization with IT Service Management that’s simpler, more intuitive, and more affordable than ever. All the features and flexibility of fast implementation and provisioning, in one fully-scalable, ITSM-ready solution.

13:45 - 14:00 - Break

A quick break for before the programme resumes.

14:00 - 14:25 Unlock productivity, reduce IT costs, and deliver results faster with Atomicwork

Speaker to be confirmed

Transform your IT operations with agentic AI that works alongside your team, reducing complexities while delivering contextual end-user support.

14:30 - 14:55 Alemba Session to be confirmed

Tom Kingsley, Product Consultant, Alemba

Simply the best ITSM software. An intuitive, ITIL-aligned IT Service Management solution for your whole business. Whatever your sector, Alemba Service Manager does the job.

15:00 - 15:30 - Panel discussion

Have your questions answered, live!