8 Suppliers, One Unforgettable Day!

Join us for SDI's ITSM Tech Showcase - USA Edition! This is your chance to discover how to pick the perfect ITSM tool for your needs while enjoying live demos of the coolest, cutting-edge solutions out there—no strings attached!

Set to Level Up Your Service Desk?

Get ready to meet 8 ITSM wizards who will unveil their magic solutions, designed to transform your service desk from ‘meh’ to ‘magnificent’! You’ll leave with insider tips and tricks to supercharge your team’s performance because it’s time for your tools to hustle harder for you!

Don’t miss out on this incredible opportunity to elevate your ITSM game— join us for a day of innovation and excitement!

08:35 - 09:05 How to Choose An AI-Enabled ITSM Tool

Adam Griffith, Product Architect, ITIL

Choosing the right ITSM tool can be a daunting task, with numerous factors to consider and significant risks if the wrong decision is made. In this presentation, Adam will draw on real-world experience to provide practical insights and actionable recommendations. Discover how to streamline the ITSM tool selection process and evaluate AI components – ensuring a decision that aligns with your organization’s needs and goals.

Key points:

A practical approach to evaluate AI-enabled tools is essential to ensure a successful implementation.
ITIL can contribute numerous critical resources to an organization’s tool selection process.
Recent and upcoming ITIL developments will further enhance the implementation of tools and best practices.

11:35 - 12:05 Discover the Power of Modern Service Management

Eric Warth, Senior Solutions Consultant, Xurrent

With Xurrent, you gain a comprehensive, user-friendly solution that simplifies Service Management while providing advanced capabilities to boost efficiency across your entire organization – beyond just IT.

Join our demo to see how Xurrent revolutionizes Service Management, making it smarter, AI-first, more intuitive, and highly impactful.

See how AI improves efficiency and productivity at the service desk
Understand the benefits of using modern Service Management across the enterprise
Learn how ITSM and status pages complement each other during incident response

Attending the ITSM Tools Day was an enlightening experience that surpassed my expectations. From gaining insights into the latest trends in IT service management to hands-on workshops that deepened my understanding of various tools, every moment was valuable. The expert speakers not only shared their knowledge but also offered practical advice on optimising tool usage in real-world scenarios. This event truly equips professionals with the tools and knowledge needed to excel in the ever-evolving IT landscape. I highly recommend it to anyone looking to stay ahead in the field.

ITSM Tech Showcase

USA Edition

Experience Cutting-Edge Tools in Action

8 Suppliers, One Unforgettable Day!

Adam Griffith

Eric Warth

Host of Ticket Volume podcast & IT Industry Analyst

What's On The Agenda?

08:00 - 08:05

Welcome from our host, Matt Beran

08:05 - 08:35

08:35 - 09:05 How to Choose An AI-Enabled ITSM Tool

09:05 - 09:35

09:35 - 10:05 - Break

A quick break for snacks, before the programme resumes.

10:05 - 10:20

10:20 - 10:50

Sponsor to be confirmed

10:50 - 11:20

Sponsor to be confirmed

11:20 - 11:35 - Break

A quick break for snacks, before the programme resumes.

11:35 - 12:05 Discover the Power of Modern Service Management

Eric Warth, Senior Solutions Consultant, Xurrent

12:05 - 12:35

Sponsor to be confirmed

12:35 - 13:05 - Panel discussion

Have your questions answered, live!

Let’s explore the possibilities together.