Empower your service desk to do more of what matters, with a Copilot at their side. 

“82% of business leaders say this is a pivotal year to rethink how work is done.” - Microsoft Work Trend Index 2025  

The reality is stark: the service desk sits at the centre of the employee experience, yet it’s under more pressure than ever. Tickets keep stacking, interruptions never stop, and expectations only rise. Agents are stretched to their limits, juggling multiple systems, scattered knowledge, and repetitive tasks, while users expect speed, clarity, and empathy around the clock. It’s a human challenge wrapped in technology, one that leaves even the strongest teams fighting to stay ahead. 

But what if the answer isn’t more people or process, it’s a smarter way to work? 

AI copilots are transforming service desks by taking on the repetitive load and giving time back to the humans who make service possible. They triage and route tickets instantly, surface the right knowledge in real time, and handle routine requests autonomously, letting agents focus on what really matters: solving problems, helping people, and driving improvement.

Join us at ITSM Tools Day to explore how copilots are empowering modern service desks to:

• Cut response times and boost first-contact resolution. 

• Reduce agent burnout and improve job satisfaction. 

• Turn scattered data into insight and proactive action. 

• Deliver faster, more human experiences at scale.