Free Live Event!

Making Knowledge AI-Ready

ITSM Tools Demo Day / 14 October 2026

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Make your knowledge base AI ready

If you want AI to handle more of your typical service desk tickets, answer questions, and automate work, your knowledge needs to be accurate, trusted, and accessible. Is yours?


If "no", you're about to teach a very expensive chatbot about your documentation gaps.

Join us for our next ITSM Tools Demo Day. Leading vendors will show how their platforms can help capture, structure, govern, and unlock knowledge for the AI era.

See how different approaches tackle the same challenge - turning knowledge chaos into AI opportunity.

You'll see the tools in action, gain practical insights, and leave with a clearer view of what's possible. You'll also get answers to the questions that matter:

  • Is AI exposing weaknesses in our knowledge base?
  • Can AI help us create, improve, and maintain better knowledge?
  • Which tool will truly help the team prepare for what's next - more than just adding an AI button?


Come and see the tools in action. Challenge the vendors. Compare the approaches.

Is your knowledge base really ready for AI?

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See The Agenda

Meet the Speakers

More speakers coming soon...

Event Host:

John Noctor

Chief Customer Success Officer

at SDI

Leigh Smith

Director - Product Management

at Freshworks

Sally McManus

Enterprise Account Executive

at Freshworks

Zephaniah B

Product Specialist

at ManageEngine

Hendrik Buske

Director Customer

Success Management

at Serviceware

Verena Meier

Senior Sales Engineer for Enterprise Service Management

at Serviceware

Thank you to our event partners

Want to join the lineup and showcase your ITSM tool?

Only a few spaces left. Get in touch with us today.

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Attending the ITSM Tools Day was an enlightening experience that surpassed my expectations. From gaining insights into the latest trends in IT service management to hands-on workshops that deepened my understanding of various tools, every moment was valuable. The expert speakers not only shared their knowledge but also offered practical advice on optimising tool usage in real-world scenarios. This event truly equips professionals with the tools and knowledge needed to excel in the ever-evolving IT landscape. I highly recommend it to anyone looking to stay ahead in the field.