Everyone wants AI. Nobody wants to fix their knowledge base.

Service desks are being told that AI assistants, copilots and autonomous agents will transform support. But before AI can resolve tickets, answer questions and automate work, it needs something many organisations struggle with accurate, trusted and accessible knowledge.

So, is your knowledge ready for AI, or are you about to teach a very expensive chatbot where all your documentation gaps are?

Join us for a lively ITSM Tools Demo Day where leading vendors will showcase how their platforms help organisations capture, structure, govern and unlock knowledge for the AI era. From knowledge bases and documentation platforms to service management suites and AI-powered support tools, you'll see how different approaches tackle the same challenge: turning knowledge chaos into AI opportunity.

Expect live demos, practical ideas, and plenty of debate. Is AI exposing the weaknesses in our knowledge practices? Can AI help create better knowledge? And which tools are genuinely helping organisations prepare for what's next rather than simply adding an AI button?

Come and see the tools. Challenge the vendors. And decide for yourself whether your knowledge is ready for AI.