Free Live Event!

Making Knowledge AI-Ready

ITSM Tools Demo Day

Wednesday 14th October 2026

By registering, you consent to share your data with the sponsors. You retain the right to opt out of these communications at any time.

Everyone wants AI, but, no one wants to fix their knowledge base

We're being told that AI assistants, copilots, and autonomous agents will transform support. But before AI can resolve tickets, answer questions, and automate work, it needs something many organisations struggle with -- accurate, trusted, and accessible knowledge.


So, is your knowledge ready for AI, or, are you about to teach a very expensive chatbot about your documentation gaps?

Join us for a lively ITSM Tools Demo Day. Leading vendors will showcase how their platforms help organisations capture, structure, govern, and unlock knowledge for the AI era. See how different approaches tackle the same challenge

-- turning knowledge chaos into AI opportunity.

You'll see live demos, gain practical insights, and participate in the debate.

  • Is AI exposing weaknesses in our knowledge practices?
  • Can AI help create better knowledge?
  • Which tools genuinely help organisations prepare for what's next rather than simply add an AI button?


Come and see the tools. Challenge the vendors. And, decide for yourself -- is your knowledge base ready for AI?

Before you invest in AI, make sure your knowledge is ready. Grab a coffee, join us online, and explore the platforms helping Service Desks organise, govern, and unlock knowledge for the future of AI.

See The Agenda

Meet the Speakers

More speakers coming soon...

Event Host:

John Noctor

Chief Customer Success Officer at SDI


Thank you to our event partners


Want to join the lineup and showcase your ITSM tool?

Only a few spaces left. Get in touch with us today.

Find Out More

Attending the ITSM Tools Day was an enlightening experience that surpassed my expectations. From gaining insights into the latest trends in IT service management to hands-on workshops that deepened my understanding of various tools, every moment was valuable. The expert speakers not only shared their knowledge but also offered practical advice on optimising tool usage in real-world scenarios. This event truly equips professionals with the tools and knowledge needed to excel in the ever-evolving IT landscape. I highly recommend it to anyone looking to stay ahead in the field.

See you on the 14th October!

events@sdi-e.com
 +44 (0) 1689 889100

Save your FREE spot now