You’re Not Alone in ITSM.
Leading a service desk should feel like mastering the mission—not managing a crisis.
Service desk leaders are under pressure to deliver smoother, smarter experiences—often without the right support. SDI gives you the proven tools, expert guidance, and a community that gets it—so you can thrive, lead with confidence and deliver service that truly stands out.
Big perks, bold moves
Get your free guide to membership
You're in good company
Access valuable tools, training & support from just £645 a year.
Join the world’s most supportive ITSM community and gain access to premium resources, events, big discounts, lots of free stuff and expert insights - all designed to help you deliver better IT services and advance your career.
Flexibility & Personalisation
Your goals. Your way. Membership that works for you.
Upskilling
Without The Burn
Train smart. Pay less — Your goals just got that bit closer.
Fix Performance Gaps
Find the service gaps. Close them fast. Drive better performance.
On-Going Insight & Innovation
Think forward. Act smarter. Lead the change.
What's In SDI Membership?
Attend Any Workshop Free – Worth £605
Access expert-led, hands-on training workshops designed to tackle your most urgent ITSM challenges — included at no extra cost. Enjoy one workshop per year with Premium membership, or two with Enterprise.
Unlock the Full SDI Resource Vault
Access pre-built, customisable service desk templates designed by SDI experts, exclusive reports and best practice guides, member-exclusive webinar and video content, all trusted by top-performing IT service teams.
Save 15% on Industry-Leading Training (Incl ITIL® 4)
Advance your team’s skills and certifications at a fraction of the cost - members can access to the lowest price ITIL® 4 Foundation on the market, as well as big discounts on SDI's specialist service desk courses.
Join Live SDI Events – Completely Free
Connect face-to-face with the ITSM community, hear from top industry experts, and bring back new ideas - without paying for tickets to SDI's in person experience events.
Benchmark Your Service Performance
Measure key metrics, access best practice standards, and leverage exclusive data and community insights. Plus, enjoy member-only discounts on SDC assessments and improvement services.
Extend the Benefits to Your Whole Team
Share membership access and exclusive discounts with your whole team when you upgrade to Enterprise — and maximise your impact across all of your service desk locations.
How To Get Started?
Pick the Membership That Fits Your Team
Choose between Premium or Enterprise, based on your goals, team size, and support needs. You can always upgrade later.
Join Online, Request Invoice, or Book a Call
Ready to go? Sign up in minutes online, or talk to Ruth if you need help with understanding benefits, purchasing or approvals.
Unlock Your Resources Instantly
Get instant access to your member platform including free workshops, toolkits, training discounts, event tickets - everything is ready from day one.
Start Seeing Instant Results
Use the tools, training, resources and benchmarking to improve performance, build capability, and stay ahead in ITSM.
Member Spotlight
The Christie NHS Foundation Trust
Helping a World-Leading Cancer Centre Lead with Confidence
The Christie NHS Foundation Trust, one of Europe's largest cancer centres, joined SDI’s Service Desk Certification programme to raise standards, build structure, and improve service delivery across their digital operations team.
By working with SDI, they:
Shifted to a more strategic ITSM model
Improved visibility with better reporting and data
Embedded industry standards to validate and scale improvements
Boosted confidence across the team and stakeholders
"The programme gave us clarity, validated our direction, and helped us show the value of the service we provide.”
Dan Hollands, Digital Operations Lead
Join today and get your first month free* plus instant access to our highest-rated workshop.
What our members say
Rob Longden
Central Technology
The resources and community available are invaluable. This contributed to us achieving same day resolution monthly average of over 70% and seeing a drop of incidents of over 34.71%
Matt Fuller
Vivid Homes
SDI truly feels like a community. It’s a great opportunity to network with other Service Desk professionals, share ideas, and learn from real experiences. You often hear someone say, ‘I never thought of that,’ and when you dig deeper, they’re like, ‘This is the best thing you can do!’
Emma Craven
Ordnance Survey
Jo, our SDI account manager, is always happy to connect us with other Service Desk Institute members. She helps link us up so we can ask questions and share insights—not just during events, but anytime—so we can keep the conversation going with others facing similar challenges.
Our Experts
Our experts bring real-world experience in transforming service desks, upskilling teams, and driving IT service excellence. Get practical, proven support from the experts who understand your challenges - and how to solve them.
The top place for the most talented consultants
Get inspired by a community of the most creative consultants from around the world.
Join by 31 July and get your
first month free*
*13 months for the price of 12, for purchases until 31 July 2025
Our Products & Services
Explore the improvement tools, training, and events that power world-class service desks.
Conferences
Join hundreds of ITSM professionals for keynotes, workshops, and game-changing insight across two dynamic days.
Certification
Showcase your team’s capability with globally recognised Service Desk Certification that proves your service excellence.
Courses
Upskill with practical, high-impact training designed for real-world ITSM teams — including ITIL® 4 and more.
On-demand & Live Events
Connect with ITSM peers for one day of inspiring talks, practical workshops, and breakthrough ideas—attend in person or virtually.
On-Going Support
Get continuous support and expert guidance from SDI —access resources, advice, and peer connections whenever you need them.
SDI Awards & Gala Dinner
Celebrate excellence in ITSM and service desks—every year SDI recognises standout teams, shares success stories, and inspires your own journey to the top.
One Membership.
Thousands in Value.
Join once - and instantly save more than £2,000+ on workshops, consulting, training, and events.
Feature
Total Example Value
Value
£605
£155
From £500
From £75
£300
From £395
From £524
£2,554+
Included in membership
Only £645/yr
Real Stories. Real Results.
Why Leaders Like Gregg at Domino's Pizza Choose SDI.
Data to make smarter, faster decisions
A community that truly supports you
Clarity and direction in complex change
Choose your annual membership
Premium
£645 + VAT
Perfect for individuals or smaller teams who want access to expert tools, events, and discounted training support.
Benefits apply to single service desk location
1 Free Workshop (worth £605)
Access to SDI's Resource Vault
Free Entry to In-Person SDI Events For Your Team (excludes Spark)
15% Off SDI Training Courses, Including ITIL® 4 Foundation
Access to MetricNet Benchmarking Data & SDI exclusive templates
Discounts on SDI Awards & Conference, Service Desk Assessments and Consultancy Services
No Unlimited Add-ons
Enterprise
£1,595 + VAT
'Best for large teams, shared services, multi-site service desks and MSPs'
Includes everything in
Premium, plus:
Unlimited Team Access Across Multiple Locations, Nationally and Globally
Unlimited Team Discounts
2 Free Workshops per year
Full Flexibility Across Member Benefits
Use of SDI Member Logo Kit for emails and websites
Use of SDI Member Logo Kit for emails and websites
* Consider multi-year memberships to save even more (see FAQs for prices)
FAQs
What’s the difference between Premium and Enterprise Membership?
Premium Membership includes access for 10 team members at one location, 10 annual training discounts (incl. ITIL® 4 Foundation), resources, templates, forum access, free SDI Experience Event tickets, conference discounts, 1 free SDI virtual workshop per year, and 10 job ads. Enterprise includes all of this plus unlimited company-wide access for every global service desk, unlimited training and event discounts, 2 free SDI virtual workshops per year, and use of the SDI promo logo kit.
Do you offer group or organisation-wide memberships?
Yes - the Enterprise level membership covers this. If you would like something more bespoke for your organisation, get in touch with our friendly team to discuss the best fit for your needs.
What happens after I sign up?
Sign up online and you’ll instantly unlock your member benefits: discounts on SDI training, free workshops and events, discounted Service Desk Assessments and other improvement and consultancy services - plus immediate access to resources and the ability to share those perks with up to 10 team members in a single location, or unlimited for Enterprise.
Can I try before committing?
Yes - you can start with a 1-year Premium Membership to explore the full experience.
There’s no auto-renewal, and you can upgrade or extend anytime. It’s a flexible way to start small and then lock in long-term value once you're ready.
Can I extend my membership for more years and save?
Yes, to lock in long-term value simply choose a multi-year Premium plan:
- 2 years: £995 (save £295)
- 3 years: £1,450 (save £485)
Or a multi-year Enterprise plan:
- 2 years: £2,750 (save £440)
- 3 years: £3.850 (save £935)
Are there discounts for charities?
Yes, just ask us for details at hello@sdi-e.com
Get Started Today
Join the world's most supportive ITSM community and start unlocking
expert training, exclusive tools, and meaningful progress for your team.
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