The Global

SDI Awards

You make the difference,

we make sure it’s seen.

Birmingham, UK. 19th March, 2026

DOWNLOAD HOW TO ENTER HANDBOOK
VISIT ENTRY PORTAL

Entries are now officially open!

Get ready to showcase your team's brilliance.

Download the SDI Awards 2026 brochure for a clear overview of categories, entry criteria, judging process, and key dates - everything you need to prepare your submission with confidence.

SEE FULL CATEGORY LIST

Redefining What Service Excellence Means

Join us on 19 March 2026 as we celebrate 30 years of service excellence at the SDI Awards - trusted by leading global IT service teams and powered by our brilliant community of SDI members.

Discover what makes this night the pinnacle of recognition in the industry.

DOWNLOAD BROCHURE

" I was completely surprised when I was told by my company they had put me forward for this, and following success at getting through the shortlist phase, I was considering it a huge achievement at reaching the finalists among a group of people who had achieved so much.. "

- Fouzia Asghar
Information Assurance Consultant

Why Enter?

Because great work shouldn’t go unnoticed.

Gain Global Industry Recognition

You lead. You innovate. You set the standard.
Entering the SDI Awards puts your work in the spotlight and celebrates your role as a trailblazer in IT service and support.

Showcase Your Impact On A Global Stage

The world deserves to see what your team has achieved.
Be seen by an international audience and inspire the global ITSM community with your story.

Boost Team Morale, Engagement And Recognition

Celebrate the people behind the progress.
Shine a light on the teamwork, commitment, and heart that drive your service excellence every day.

Strengthen Your Brand & Become An Influencer

This is more than an award—it’s your legacy.
Earn the credibility, respect, and visibility that sets your organisation apart from the rest.

Meet The Panel of Experts

Meet just a few of the expert judges who’ll review your story with integrity and insight into every submission.

Download the brochure to view the full judging panel by category.

LYNNE NASH
SENIOR MANAGING CONSULTANT
SERVICE DESK INSTITUTE

FOUZIA ASGHAR

INFORMATION ASSURANCE CONSULTANT
SERCO

DAMIAN BOWEN
FOUNDER

TEAL ADVISORY

DAVID BARROW
DIRECTOR OF CONSULTING
THE ITSM PEOPLE

MATT GREENING

IT SERVICE OPERATIONS MANAGER

WILLMOTT DIXON

Want to stand out at the

SDI Awards?

Join our free live webinar on 8 July at 12 PM, hosted by 2026 Judge Matt Greening, along with a panel of past judges and winners, for expert insights on how to win an SDI Award.

JOIN THE Q&A

Awards Timeline

2025 Winners

Here are just some of the teams who turned their excellence into impact last year.

Get ready.

We're opening soon!

Subscribe to get a coupon code for 20% off your first purchase, sent straight to your inbox.

Get ready.

We're opening soon!

Subscribe to get a coupon code for 20% off your first purchase, sent straight to your inbox.

Ready to see your name in lights? Grab a copy today and lead the future of IT service.

Behind every ticket resolved is a story of people, progress, and purpose.

This is your time to tell it.

DOWNLOAD BROCHURE
START YOUR ENTRY

FAQs

Who can enter the SDI Awards?

Any organisation or individual working in IT service and support, customer experience, or related fields can enter. We welcome entries from teams of all sizes, across all industries, from anywhere in the world.

How much does it cost to enter?

Entry is free. Finalists will need to attend the awards ceremony on 19 March 2026 in Birmingham, UK.

Can I enter more than one category?

Yes! Many organisations submit entries in multiple categories to showcase different achievements and initiatives. Each entry should be tailored to the specific award criteria, you'll find this in the handbook. There is a maximum of four entries per organisation.

Where will the SDI Awards 2026 take place?

The ceremony will be held at the Hilton Birmingham Metropole, Birmingham, UK on 19 March 2026.

Need Support or Have an Idea?

We’re here to make your SDI Awards experience seamless - from first enquiry to final celebration.


If you have a question, suggestion, or idea - whether it’s about entries, partnerships, operations or marketing - we’d love to hear from you. Our team is always open to new ideas and here to support your journey.

Virtual Events

Aisling Ridge

aislingr@sdi-e.com

Marketing & PR

Ruth Osei

rutho@sdi-e.com

Sponsor Enquiries

Emma Spear

emmas@sdi-e.com

Operations

Lauren Phillips

laurenp@sdi-e.com

General Enquiries:

awards@sdi-e.com
Call:

+44 (0)1689 889100

Or speak directly to Ruth Collins, Head of Customer Engagement:

BOOK A CALL