Unleash the Future
of IT at Spark25
March 27-28th 2025
Hilton Metropole,
Birmingham
Grab your 20% discount on SDI Spark 25 tickets! Don't miss out on your chance to save and join the top event in IT service excellence.
Unleash the Future of IT at Spark25
March 27-28th 2025
Hilton Metropole, Birmingham
Grab your 20% discount on SDI Spark 25 tickets! Don't miss out on your chance to save and join the top event in IT service excellence
Pay Less, Learn More – Isn’t That the Dream?
Score 20% off Spark25 tickets and get a free VIP upgrade for an even better experience. Insights, networking, and perks—don’t miss out. Offer ends September 30th!
Interactive workshops
Gain practical skills through workshops led by seasoned professionals.
Expert-led seminars
Learn from industry leaders about the latest trends and strategies.
Networking opportunities
Build valuable, lasting connections with peers and mentors.
Career advancement
Discover new opportunities and tools to propel your career forward.
Pay Less, Learn More – Isn’t That the Dream?
Score 20% off Spark25 tickets and get a free VIP upgrade for an even better experience. Insights, networking, and perks—don’t miss out. Offer ends September 30th!
Interactive workshops
Gain practical skills through workshops led by seasoned professionals.
Expert-led seminars
Learn from industry leaders about the latest trends and strategies.
Networking opportunities
Build valuable, lasting connections with peers and mentors.
Career advancement
Discover new opportunities and tools to propel your career forward.
Learn the ropes from industry leaders
We’re excited to bring you a lineup of true trailblazers—speakers who have not only been there but are actively shaping the future of their fields. Learn from industry leaders pushing boundaries across our key content streams: People & Process, XLA & CX, ITIL & Value, Digital Transformation, and AI & Automation. Get ready to dive into the trends that are transforming IT service management.
Keynote Speakers
Martin Sadler
IT Leader, Author, Aspirationally Idle
Paul Jukes
Keynote Speaker, Outta Puff Daddys
Matt Beran
Host of Ticket Volume podcast
Featured Speakers
Sami Kallio
CEO
@HappySignals
Dawn Ibbeston
Clinical Hypnotherapist, Mental Health Speaker
Damian Bowen
Strategic Advisor, Former IT Director, Teal Advisory
A sneak peek at our agenda
DAY 1
09:30 - 10:30
Opening Keynote: Paul Jukes, Outta Puff Daddys
Paul Jukes
Outta Puff Daddys
10:30 - 11:15
Keynote: Aspirationally Idle - A fresh Approach To Digital Leadership
Martin Sadler
IT Leader, Author, Speaker, Aspirationally Idle
11:15 - 11:45
Tea, Coffee & Networking
11:45 - 12:15
Experience Management
🎤 XLA Stream (Sponsored by Happy Signals)
Sami Kallio 🇫🇮
CEO working at HappySignals
11:45 - 12:15
Small Group Round Table Discussions
Roundtables
11:45 - 12:15
Value in 2025
🎤 ITIL & Value Stream (sponsored by ITIL4)
Dmitry Isaychenko
Portfolio Director/Partner Programmes @PeopleCert
DAY 2
09:45 - 10:30
Keynote: The Best Services are Invisible!
Matt Beran 🇺🇸
Host of Ticket Volume podcast
11:45 - 12:30
Post Office – A National Scandal: What Can We Learn From IT?
Sophie Hussey 🇬🇧. ITSM & Leadership Consultant & Mentor
David Barrow CITP FBCS 🇬🇧. ITSM Industry Influencer.
12:30 - 13:00
Meet The SDI Awards Winners!
John Noctor 🇬🇧 SDI Chief Delivery Officer
David Wright 🏴 SDI Chief Value & Innovation Officer
13:00 - 14:00
Lunch & Expo
14:00 - 14:30
Small Group Round Table Discussions
Roundtables
14:00 - 15:05
Breakout Sessions
What our attendees are saying:
"Fantastic keynote speakers, wonderful range of breakout speakers covering a good variety of topics. Everyone I saw had something different and interesting to contribute to the conversation of good service and I left feeling inspired."
"You have outdone yourselves this year, great event, great hosts, amazing speakers and a fantastic opportunity to network and celebrate achievements in all areas of the Service Desk."
"The event speakers were all brilliant and knowledgeable. The sessions were structured with easy to understand and relatable real live experiences when delivering value based products and services that activated my thoughts."
What our attendees are saying:
"Fantastic keynote speakers, wonderful range of breakout speakers covering a good variety of topics. Everyone I saw had something different and interesting to contribute to the conversation of good service and I left feeling inspired."
"You have outdone yourselves this year, great event, great hosts, amazing speakers and a fantastic opportunity to network and celebrate achievements in all areas of the Service Desk."
"The event speakers were all brilliant and knowledgeable. The sessions were structured with easy to understand and relatable real live experiences when delivering value based products and services that activated my thoughts."
FAQ's
Are there discounts for colleagues and groups?
Yes, our final 20% off offer on conference tickets is now live! For group bookings or overseas attendees, we’re happy to discuss additional discounts—simply reach out to Alex at alexl@sdi-e.com.
Is substitution possible if I can't make it?
Absolutely! If you can’t attend, you’re welcome to transfer your spot to a colleague. Just make sure to send the replacement details to events@sdi-e.com by 1 March.
Where can I get information about local accommodation?
You’ll need to arrange your own accommodation, but we’ve secured a 10% discount at the Hilton Metropole. Be sure to book early as prices will increase with limited availability! You can cancel up to 48 hours before the conference. For a list of nearby hotels, simply email events@sdi-e.com.
How do I find out information about the breakout rooms when on-site.
We’re developing a dedicated app for the event, where you’ll have access to the full agenda and detailed session information. On the day, you’ll also find plenty of signage around the venue to guide you, and the SDI team will be on hand to assist with any questions.
Choose Your Experience: Spark25 Ticket Options
Explore the ticket options tailored to your goals—whether you want the full conference experience with awards or a focused 2-day pass. All tickets come with a free VIP upgrade, giving you access to exclusive sessions, complimentary food and drinks, delegate perks, and more for an enhanced Spark experience!
Full Conf & Awards
£600* (exl. VAT)
Price rises 1 October 2024 + £50 for VIP upgrade
Experience the full Spark package! This ticket includes access to all sessions, workshops, and keynotes, plus a seat at the prestigious SDI Awards Ceremony. Perfect for those who want to learn, connect, and celebrate the best in IT service management.
Two-day Conference
£540* (excl. VAT)
Price rises 1 October 2024 + £50 for VIP upgrade
Get access to two days of keynotes, sessions, and workshops across all content streams. The 2-Day Conference ticket is ideal for those focused on learning and networking, without the awards ceremony.
Choose Your Experience: Spark25 Ticket Options
Explore the ticket options tailored to your goals—whether you want the full conference experience with awards or a focused 2-day pass. All tickets come with a free VIP upgrade, giving you access to exclusive sessions, complimentary food and drinks, delegate perks, and more for an enhanced Spark experience!
Full Conf & Awards
£600* (incl. VAT)
Price rises 1 October 2024 + £50 for VIP upgrade
Experience the full Spark package! This ticket includes access to all sessions, workshops, and keynotes, plus a seat at the prestigious SDI Awards Ceremony. Perfect for those who want to learn, connect, and celebrate the best in IT service management.
Two-day Conference
£540* (incl. VAT)
Price rises 1 October 2024 + £50 for VIP upgrade
Get access to two days of keynotes, sessions, and workshops across all content streams. The 2-Day Conference ticket is ideal for those focused on learning and networking, without the awards ceremony.
Don’t Miss Out on our final offer!
Ready to elevate your IT service management game? With a 20% discount, free VIP upgrade, and a lineup of industry pioneers, Spark25 is your chance to learn, connect, and lead. Book now before the best rates and perks are gone!
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