Why XLAs Matter In Today's Service Landscape
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Discover Why XLAs Are The Future of IT Service
Explore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction.
Deep Dives
& Thought Leadership
Delve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction.
Service Excellence
Dive into expert-led discussions designed to arm you with the latest knowledge about experience management.
Actionable Insights
Walk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success.
Connect & Collaborate
Join a community of forward-thinking service desk leaders. Share, learn, and grow together.
Discover Why XLAs Are The Future of IT Service
Explore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction.
Deep Dives
& Thought Leadership
Delve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction.
Service Excellence
Dive into expert-led discussions designed to arm you with the latest knowledge about experience management.
Actionable Insights
Walk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success.
Connect & Collaborate
Join a community of forward-thinking service desk leaders. Share, learn, and grow together.
Discover Why XLAs Are The Future of
IT Service
Explore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction.
Deep Dives
& Thought Leadership
Delve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction.
Service Excellence
Dive into expert-led discussions designed to arm you with the latest knowledge about experience management.
Actionable Insights
Walk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success.
Connect & Collaborate
Join a community of forward-thinking service desk leaders. Share, learn, and grow together.
Discover Why XLAs Are The Future of IT Service
Explore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction.
Deep Dives & Thought Leadership
Delve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction.
Service Excellence
Dive into expert-led discussions designed to arm you with the latest knowledge about experience management.
Actionable Insights
Walk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success.
Connect & Collaborate
Join a community of forward-thinking service desk leaders. Share, learn, and grow together.
Thank You To Our Events Sponsors
Our Speakers...
The Story So Far
Host - Alan Nance
XLA Institute
Doug Rabold
XLA Institute
Patrycja Sobera
SVP Digital Workplace, Unisys
Neil Keating
XLABS
Can You Speak?
If you're an innovator in the world of Experience Level Agreements (XLAs) and Experience Management, why not share your expertise on building exceptional user experiences, driving engagement, and redefining service management, we want to hear from you! We're looking for dynamic speakers to join the XLA Roadshow USA 2025 and help shape the future of experience-driven IT.
What's On The Agenda?
All times are in PST timezone
10:30 - 10:35
Welcome from our host, Alan Nance
10:35 - 11:00
Neil Keating, XLABS
Session to be confirmed
11:00 - 11:25
Patrycja Sobera, SVP Digital Workplace, Unisys
XLA 3.0 Journey
11:25 - 11:45
Sponsor to be confirmed
Session to be confirmed
11:45 - 12:00
Break
A quick break for snacks, before the programme resumes.
12:00 - 12:25
Speaker to be confirmed
Session to be confirmed
12:25 - 12:45
Speaker to be confirmed
Session to be confirmed
12:45 - 13:05
Sponsor to be confirmed
Session to be confirmed
13:05 - 13:20
Break
A quick break for snacks, before the programme resumes.
13:20 - 13:40
Sponsor to be confirmed
Session to be confirmed
13:40 - 14:05
Speaker to be confirmed
Session to be confirmed
14:05 - 14:30
Panel discussion
Have your questions answered, live!
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