Free Live Virtual Event!

The XLA Journey From The Peak To

The Slopes

Thursday 9 October

Thursday 6 November

Email addressPlease enter your Email addressPlease enter a valid Email address

First namePlease enter your First namePlease enter a valid First name

Last namePlease enter your Last namePlease enter a valid Last name

Job titlePlease enter your Job titlePlease enter a valid Job title

CompanyPlease enter your CompanyPlease enter a valid Company

CountryPlease enter your CountryPlease enter a valid Country

If you are human, leave this blank.

By registering, you consent to share your data with the sponsors. You retain the right to opt out of these communications at any time

Join Us From Anywhere

10:00am-3:30pm EDT

3:00 - 8:30pm GMT

4:00 - 9:30pm CET

5:00 - 10:30pm EET

9:00am - 2:30pm CDT

10:00am - 3:30pm EDT

Save your seat at this ground breaking two-part event, a collaboration between the Service Desk Institute and XLA Institute, where theory meets real-world impact.

Experience inspiring success stories, connect with industry pioneers, and learn how Experience Level Agreements are reshaping service delivery from the inside out. Whether you’re starting your XLA journey or ready to elevate your approach, this interactive event is your opportunity to lead the transformation. Don’t miss this chance to be part of something extraordinary!

Thursday, October 9 & Thursday November 6

10:00am-3:30pm EDT

With Thanks To Our Event Partner

Now available on demand.

Discover why XLAs matter and explore the strategies behind them.

Mastering XLAs for Next-Level

Service Experience

Watch 7 industry experts explain how XLAs are transforming IT services and why it's time to move beyond SLAs—boosting service desk performance and customer satisfaction through an experience-focused approach.

Watch Part 1 On Demand

How To Develop An XLA-Centered Strategy

Stream this on-demand session to discover how 6 industry experts are redefining IT service delivery with XLA-focused strategies. Learn how shifting beyond traditional SLAs can drive better experiences and greater customer satisfaction.

Watch Part 2 On Demand

Discover Why XLAs Are The Future of IT Service

Explore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction.

Deep Dives & Thought Leadership

Delve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction.

Service Excellence

Dive into expert-led discussions designed to arm you with the latest knowledge about experience management.

Actionable Insights

Walk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success.

Connect & Collaborate

Join a community of forward-thinking service desk leaders. Share, learn, and grow together.