Free Virtual Event!
The XLA Journey From The Peak To
The Slopes
Watch now on demand!
This ground breaking two-part event, a collaboration between the Service Desk Institute and XLA Institute, where theory meets real-world impact.
Experience inspiring success stories, connect with industry pioneers, and learn how Experience Level Agreements are reshaping service delivery from the inside out. Whether you’re starting your XLA journey or ready to elevate your approach, this interactive event is your opportunity to lead the transformation. Don’t miss this chance to be part of something extraordinary!
With Thanks To Our Event Partner
Now available on demand.
Discover why XLAs matter and explore the strategies behind them.
Mastering XLAs for Next-Level
Service Experience
Watch 7 industry experts explain how XLAs are transforming IT services and why it's time to move beyond SLAs—boosting service desk performance and customer satisfaction through an experience-focused approach.
How To Develop An XLA-Centered Strategy
Stream this on-demand session to discover how 6 industry experts are redefining IT service delivery with XLA-focused strategies. Learn how shifting beyond traditional SLAs can drive better experiences and greater customer satisfaction.
The XLA Journey: From the Peaks to The Slopes
View Part 3 on-demand session, where theory meets real- world impact. Hear from 8 industry experts with experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.
The XLA Journey: From the Peaks to The Slopes
Part 4, where theory meets real- world impact. available on demand, Hear from 6 industry experts with experience inspiring success stories and learn how Experience Level Agreements are reshaping service delivery from the inside out.
Discover Why XLAs Are The Future of IT Service
Explore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction.
Deep Dives & Thought Leadership
Delve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction.
Service Excellence
Dive into expert-led discussions designed to arm you with the latest knowledge about experience management.
Actionable Insights
Walk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success.
Connect & Collaborate
Join a community of forward-thinking service desk leaders. Share, learn, and grow together.
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