Live Virtual Event · Thursday, 22nd April 2027 | 10:30 - 15:00 BST
ITSM Tools Day · AI Self-Service
Beyond deflection. AI-powered self-service that actually solves problems
Event starts in
Building the AI Front Door · Thursday 22nd April 2027
Why attend
Gartner finds that AI deflects more than 45% of customer queries, but only around 14% of self-service interactions actually resolve the problem. It's a reminder that not all AI-powered self-service is built the same way, some genuinely solves the problem, some just moves it out of sight.
This Tools Day is about seeing the difference in person. We're bringing together the vendors building genuine AI-powered front doors, tools that understand what someone needs and actually do something about it, so you can see for yourself what real resolution looks like versus what just looks good on a slide.
Come with your most stubborn self-service headache. Leave with a clearer eye for what actually solves it.
The takeaways
Agenda
Full demo line-up will be revealed as our event partners are confirmed.
See up to eight live demos in one day and compare how different tools approach AI-powered self-service, from simple deflection to genuine resolution.
The line-up
We’re bringing together the solutions ready to tackle your biggest service desk challenges. Stay tuned, the line-up reveal is coming soon!
Leave with a clearer eye for what actually solves it.
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Thank you to our event partners
Frequently asked questions
ITSM events bring together IT service management and service desk professionals to share best practices, tools and real-world case studies. They typically include keynote talks, practical sessions and networking focused on improving IT support, service delivery and customer experience.
Service desk events are ideal for heads of service, IT service managers, team leaders and frontline analysts who want to improve processes, performance and user satisfaction. Vendors and technology partners who support ITSM and service desk teams also benefit from attending.
SDI runs a mix of in-person ITSM events in the UK and virtual webinars accessible worldwide. Each listing clearly shows whether an event is online or at a UK venue so you can choose the format that works best for you.
SDI events connect you with a community of ITSM and service desk leaders who face the same challenges you do. You'll gain practical ideas you can apply immediately, benchmark your service against peers, and see how others are using AI and automation in ITSM. Our conferences, workshops and webinars are designed to be highly interactive, giving you time to ask questions, share experiences and build lasting professional relationships.